Isabelle™ Elegant Two-Piece Set

Shipping policy

Below you will find the average delivery time for all our packages:

Once an order is placed, we take 1 - 3 working days to process it. During the week, it takes one working day, but if you order on a Friday evening or at the weekend, it may take a little longer. Once your order has been processed, it will be dispatched, and delivery takes an average of 8 - 12 working days. We strive to make the ordering and delivery process as easy as possible for our customers. However, if you have any questions or further concerns, please do not hesitate to contact our customer service team. Below, we explain how your order will be processed and delivered.

Placing an order

The ordering process at Ella Melbourne is as simple as possible. First, go to the product page and add the product you want to your shopping cart. To do this, click on the black "Add to cart" button. Here, it is important to check that you have selected the correct variants. If everything is in order, click on the "Proceed to checkout" box. On the information page, you will need to enter the correct address details. Make sure that all the information is correct. When this information has been filled in correctly, you can click on the "Continue shipping" button.

On the "Dispatch" page, you have the opportunity to check the address details you have entered. It is also pointed out that every shipment is sent completely free of charge. As a token of our appreciation to our customers, we always cover the shipping and delivery costs. You can now proceed by clicking on the "Proceed to payment" box.

In the payment options, you have the choice between different payment methods. At Ella Melbourne, all payment options are SSL-encrypted, which means you can always rely on a secure payment environment.

• Credit card (AMEX, Mastercard, Maestro, Visa)
• PayPal account

Once you have selected the correct payment method, you will need to click on the "Complete Order" box, and you will be redirected to your chosen payment method. Follow the instructions on this page to complete your order. In the unlikely event that you have any problems with your order, you can always contact us at support@ella-melbourne.com.

Shipping costs

We cover the shipping costs for every order. All of our products are delivered to your door 100% free of charge. There is also no minimum order quantity required.

Shipping your order

Have you found the perfect look or accessory on our website? Then you want to enjoy it as soon as possible! That's why we make sure your order is processed and shipped as quickly as possible.

To ensure that we can charge fair prices for our products, we have chosen to collect parcels in large quantities and ship them all at once once we have reached our minimum quantity. We hope for your understanding and willingness to help us create a better and healthier world.

To ensure your order is dispatched today, please contact us by email at support@ella-melbourne.com. Our service team will be happy to advise you on the right solution.